Texas Gov. asked the attorney general and the head of the state agency that regulates oil and gas drilling to investigate Atmos Energy, the state鈥檚 largest natural gas provider, for a failure to prepare for the frigid temperatures that slammed the state last week.
On Dec. 23, Dallas-based Atmos asked its 2 million customers around Texas to conserve their gas use by lowering their thermostats, not using gas fireplaces and refraining from using their washers, dryers and ovens throughout an unusually frigid Christmas weekend.
The company reported low gas pressure in and that left some customers without heat.
鈥淕as line pressure is insufficient for most furnace heaters and as a result, not functioning,鈥� a viewer of KXAN Austin wrote to the station. 鈥淪o while gas is on for stoves, it won鈥檛 work for pressure sensitive furnace heaters. No idea on actual wait times but was on hold for over 70 minutes on the emergency line for ATMOS with no response.鈥�
KXAN reported that the company tweeted that customer service lines were down for the holidays; that tweet has been deleted. In an emailed comment, Atmos Energy told the Tribune Wednesday that the company had a responsibility that 鈥渋ncludes undertaking operational planning and preparation to provide such safe and reliable service all throughout the year.鈥�
鈥淒espite those preparations, last week, we fell short for some of our customers who experienced interruptions in their natural gas service. That is not acceptable,鈥� the company's statement read, adding that Atmos will work with regulators to address the issues.
鈥淟eading up to, and during the winter event, State of Texas agencies worked around the clock to mobilize resources and assist utilities in any way possible,鈥� Abbott wrote in a letter to Railroad Commission Chair . 鈥淎t no time did Atmos Energy request assistance. Atmos鈥� conduct is unacceptable and concrete action must be taken ... to ensure it is not repeated the next time that winter weather engulfs our state.鈥�
On Dec. 23, the Texas Railroad Commission confirmed to The Texas Tribune that it was aware of Atmos鈥� 鈥渓ocalized low-pressure issues,鈥� which they attributed to extremely high demand during the dip in temperatures, and said the company鈥檚 customer call center was open.
鈥淎tmos Mid-Tex reported there is no gas supply issues overall in the system at this time,鈥� Andrew Keese, spokesperson for the Railroad Commission, told the Tribune.
鈥淏ecause we are just beginning the winter season, and because customers of Atmos deserve to have reliable natural gas service during this winter,鈥� Abbott wrote in his letter, 鈥渢here is an urgency to have [the] investigation concluded in a matter of weeks.鈥�
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