On a sunny Monday morning, bus driver Evette Morris greets a woman standing in front of a West Dallas home along Route 109.
"Hello, my darling," Morris says.
"How are you?" the woman asks.
"I'm blessed," Morris responds.
Morris drives this route from the convention center downtown to West Dallas every Monday and weekends. In the five years she has worked for Dallas Area Rapid Transit, she's built relationships with passengers and people in the neighborhood.
鈥淚 love the thrill of being able just to drive on the roads," she told 四虎影院. "Everyone has their passions, mine is driving the bus."
Morris started her bus driving career about 12 years ago, soon after her son was born. She said she got the job for the stability compared to the hospitality work she had previously done.
鈥淚 wanted something better for him and a better life [than what] I was used to and accustomed to when I was younger,鈥� she said.
And although she loves her job, sometimes it鈥檚 not always a pleasant ride.
鈥淚 can't stand some parts of it, like any other job that people have," Morris said. "You have the ones that have, like, the really bad attitudes that want to sit up there and accuse you of doing anything."
Passengers aren鈥檛 always as friendly as the woman she greeted along her route. Sometimes, they鈥檙e aggressive and even violent.
鈥淭he gun violence that was the biggest problem with me because someone pulled a gun on me a year and a half ago," she said. "I suffered from PTSD, and I still do to this day.鈥�
It's gotten so bad that Morris recently addressed the issue at a DART board of directors meeting. And she isn't the only driver who鈥檚 had that kind of experience on the job: Last November, a bus driver was shot near Fair Park. It was one of several incidents reported in recent years 鈥� and workers say safety concerns aren't helping with low morale at the agency.
That pattern of violence isn鈥檛 just happening in Dallas. It鈥檚 happening nationwide.
鈥淲e're seeing major increases, and that, I think, above all else, is the key tagline 鈥� that this is a matter that should not and really cannot be ignored,鈥� said Lindiwe Rennert, a researcher at the Urban Institute and author of a on the uptick of violence on public transit.
Rennert said assaults on transit workers across the country have tripled since 2008, according to the most recent numbers from the National Transit Database. That only includes major assaults that ended in a fatality or needing medical attention.
In DART鈥檚 service area, the number of assaults fell in 2017, but have begun to increase slightly from pre-COVID years. Five incidents were reported between 2021 and 2022. The numbers for 2023 haven鈥檛 been released yet.
Rennert said income inequality and societal tensions are just two factors that could be contributing to the rise in violence.
鈥淲e are products of our environment," she said, "and as our environment feels increasingly unequal, and as we think we have less of an accountable platform to raise those qualms and things like that, assaults are going up."
She added that agencies across the country are trying different things to address the safety issue, including providing low- or no-cost fare for passengers.
In December, the Federal Transit Administration put out guidance requiring transit agencies to assess safety risks for workers. The agency is asking the public to comment on the new guidance through Feb. 20. Rennert said the guidance a step in the right direction.
Over the past year, DART has addressed the rise in crime by hiring more security officers and upgrading cameras and security systems, but Rennert said there鈥檚 not much evidence to show more security means safer transit.
鈥淲hat little we have is questionable 鈥� varied in results 鈥� evidence that the presence of law enforcement in transit spaces results in more lawful behavior,鈥� she said.
Rennert said that transit workers' unions are at the forefront of advocating for improved safety conditions on the job. The Amalgamated Transit Union Local 1338 represents DART workers, who frequently attend the agency's board meetings to address safety concerns and a range of other issues, from benefits to pay raises.
Kenneth Day, who represents ATU at the national level, told 四虎影院 he has noticed a change in DART鈥檚 response to safety concerns. He said the union recently met with CEO Nadine Lee to talk about pay raises, benefits and safety.
鈥淪he appeared to be listening," he said. "She didn't make any commitments, although then she did tell us that she wanted to have a communication and she will respond back to the employees."
DART did not respond to requests for comment on this story, but Day said he welcomes the new guidance from the FTA. He鈥檚 also expecting a report to come out soon from DART about the most recent crime data.
鈥淚 think there has been some sign of some improvement, but definitely there's much more needed,鈥� he said.
In the meantime, drivers like Evette Morris will keep the buses running with service in mind.
鈥淢y favorite part of the job is the people. I wouldn鈥檛 say some of the people 鈥� don't get me wrong," Morris said. "But the people that I service, they're so heartwarming, they're so welcoming.鈥�
After all, Morris said, it鈥檚 the people that keep her coming back to work.
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